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Shipping

We ship predominantly through Fastway Couriers at a flat rate of $10.00 for up to 3kg anywhere in Australia within the Fastway Couriers delivery network.  Fastway Couriers deliver to the following regions: Adelaide, Albury, Bendigo, Brisbane, Cairns, Canberra, Capricorn Coast, Central Coast, Coffs Harbour, Geelong, Gold Coast, Hobart, Launceston, Mackay, Melbourne, Newcastle, Northern Rivers, Perth, Port Macquarie, Sunshine Coast, Sydney, Toowoomba, Townsville, Wide Bay and Woollongong regions.  Delivery times  through Fastway Couriers vary from destination to destination and are shipped ex Maroochydore on the Sunshine Coast.  Next day delivery is available to the Sunshine Coast, Brisbane and Gold Coast regions.  For other east coast locations please allow 2 - 5 working days; and 7 - 14 working days for SA and WA capital cities.   Fastway Couriers cannot deliver to post office boxes. 

For areas outside the Fastway Couriers network or for post office box delivery please select the Australia Post Express Post satchel option for delivery for a flat rate of $12.00 for up to 3kg. 

'FREE SHIPPING FOR ORDERS OVER $100' applies to regular postage for all items excluding hair sprays and cases.  Aerosols can only be shipped by road via Toll Ipec.  We reserve the right to ship 'free shipping' orders via any means which may be regular Australia Post mail.  No insurance or tracking is available using the 'free shipping' offer.  If your order is urgent we strongly recommend the Australia Post Express Post satchel option or Fastway Couriers. 

Makeup and hair styling cases have individual freight charges depending on the delivery location.  As a bulky item freight charges are charged separately however other products can be included within the case freight price at no extra charge.  On check-out please select the 'case freight' option relevant to your location. 

All products are listed on the website with an approximate weight which will be calculated  as added to your shopping cart.  For shipments over 3kg, excluding the full makeup kits which are shipped FREE, please contact us for a freight costing. 

Insurance
Fastway Couriers - prior to signing for your parcel, please ensure you check the condition of the parcel and contents.  If your order is damaged in any way you MUST show the driver and NOT sign for the parcel.  By signing receipt of the parcel you are acknowledging that you have received it in perfect condition and no claim is possible. If no-one is home to receive the delivery then a card will be left for you to make contact and arrange for delivery or collection from the Fastway Couriers depot.  You have the option of downloading an 'Authority to Leave' form from the Fastway Couriers website and if this is used then no liability is accepted by Fastway Couriers or M4B Pro for damage or loss.  You accept the risk of your parcel being left unattended.  Fastway Couriers have insurance coverage up to $1500. 

Australia Post Express Post satchels only provide insurance up to $50.00.  If additional insurance is required please contact us before placing your order.  

Undelivered Items
Any parcels unable to be delivered and therefore returned to M4B Pro will be shipped at the expense of the customer.  

Parcel Tracking
Once your parcel has been shipped you will be emailed with the consignment or tracking number of the parcel.  Fastway Courier shipments can be tracked via the www.fastwaycouriers.com.au website.  Australia Post Express Post satchels have limited tracking ability via the Australia Post website link 
www.auspost.com.au/track  
If your parcel has not arrived within a reasonable amount of time as indicated above, usually 7 days, then please contact us immediately.  No tracking is available on the 'free shipping' offer. 

M4B Pro will always endeavour to ship your order to you in a timely manner so that you receive it in accordance with the estimated delivery times as listed above. Estimated delivery times however may change due to circumstances outside our control and are to be used as a guide only.  We are not responsible for any cost incurred by you or loss of earnings due to your parcel not arriving on time. 

If you have any queries regarding shipping please contact M4B Pro on 07 5450 1154 or email: admin@m4bpro.com.au

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